Researchers from the University of Twente, MST and Politecnico di Milano conducted a pilot study to explore whether a GPT-controlled social robot can support patients with medical information in a hospital setting. The first results are cautiously positive: patients and caregivers accept the technology. The research focuses on technical, organisational and ethical feasibility.
Healthcare systems are under increasing pressure. Due to staff shortages and a growing demand for care, the accessibility of care is under pressure. Clear and effecitve patient communication remains essential, especially in chronic conditions. Digital technology can help with this, but it also raises questions about reliability and trust.
Exploring AI with a 'face'
In that context, scientists from the University of Twente, together with healthcare professionals from Medisch Spectrum Twente, investigated whether a GPT-controlled social robot can inform patients about their condition and treatment. The system consists of a physical social robot with a face, facial expressions and speech capabilities. It can answer questions through natural conversation with the patient.
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